Research article

A STUDY ON ADOPTION OF ELECTRONIC PAYMENT SYSTEM AND ITS IMPACT ON CUSTOMER SATISFACTION IN CHENNAI CITY

Dr.G.Rajesh, Dr.R.H.Abdul Hajee, Dr.S.Anitha, Dr.A.Kamaruniza

Online First: October 29, 2022


Digital revolution has altered the routine life style of people. The power of world wide web and digital payment is having pivotal role in getting connected and making any time any where payments at your fingertrips. Even though there are enormous advantages, a technology can be successful only if it is able to attain user satisfaction and there by leads to consumer loyalty. This paper focussed to analyse the determinants influencing E-payment usage and thereby the factors leading to consumer satisfaction. The factors so revealed includes perceived use, perceived easy of use and actual usage of the system. The findings based on various literature reviewa recommends that trust consumer interaction service delivery ensuring security from hackers are the determinants which needs to be considered.

Keywords

customer satisfaction, e-payment system, satisfactory level.